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Go to the shop#Frequently asked questions
Our FAQ section is designed to provide clear and comprehensive answers to common queries about our products.
How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
What types of perfumes do you offer?
We've got a cool variety of Arabic perfumes, including oud, musk, amber, and floral scents. You can grab them in different strengths and styles like perfumes, eau de parfum, and essential oils.
How can I pick the right perfume for me?
Choosing a perfume online can be tricky, right? We’ve got detailed descriptions for each scent, including the main notes and scent family, so you get a good sense of what you’re getting into.
Are your perfumes authentic?
Absolutely! All our perfumes are the real deal, straight from Middle Eastern manufacturers and authorized distributors. 100% guaranteed.
How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders. Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
How long does shipping take, and what’s the cost?
Standard shipping in the U.S. usually takes about 5 to 7 business days, and it’s on the house for orders over $100. For smaller orders, the shipping cost is calculated at checkout based on where you are and how much your order weighs.
Can I track my order?
Yes, once your order is shipped, you’ll get an email with a tracking number. You can use it to check where your package is on our website or the carrier’s site.
Do you accept returns or exchanges?
Sure thing! We accept returns and exchanges within 30 days after you receive your order, as long as the product is unused and in its original packaging. Check out our return policy for more details on how to proceed.
What payment methods do you accept?
We take all the major credit cards, PayPal, and Apple Pay. All payments go through a secure system to keep your info safe.
Do you sell your products wholesale?
Yes, we offer wholesale options for interested retailers. Just hit us up directly to talk about prices and terms.
How can I contact customer service if I have issues or questions?
You can reach us through our contact form on the website, by email, or phone during our customer service hours. We try to get back to all inquiries within a business day.
Do you have a physical store where I can try the perfumes?
We’re just online at the moment, but we're looking into pop-up events and collaborations with physical stores in the future. Sign up for our newsletter to stay updated.
